5 Quart air fryer
Question: How to clean the air fryer?
- Soak the detachable parts of the air fryer in water with dishwashing liquid or soapy water for about 10 minutes if needed, and then lightly scrub with a non-abrasive sponge afterward.
- Use the soft side of the sponge to wipe the non-stick surface. Do not use an abrasive type of cleaning pad.
NOTE: Do not soak them for too long as this may also affect the coating of the materials. It is best to wipe each part dry once done washing them to avoid any markings. Use a damp cloth or sponge when cleaning the outer part of the unit.
Question: Can I roast a whole chicken？
Answer: Yes, we suggest the chicken should be less than 3 pounds.
Question: What is the warranty?
Answer: We offer 12 months warranty for all our products.
Question: How to STOP the air fryer while using?
Answer: Press the power button once, and wait for about 20 seconds, the fryer will stop. If you want to shake the food, just pull out the basket to shake, it will resume after putting it back in.
NOTE: It is normal that the blower inside will continue to run for about 20-30 seconds after turning it off as this helps in cooling down the unit. Please unplug it once the blower stops.
Question: My door won't open, I shut it and then went to go open it, but it won't open, is there some way to open the door?
Answer: This is probably because of the pressure difference between the inner part of the air fryer oven and the outer. Please power on the air fryer and use the preheat function to heat the oven’s inner part first and then try to open it again. If the problem persists, please contact us through Amazon or email support.
Question:We have a customer asking how can she remove the spots that the moisture/water left in the fryer basket?
Answer:Some steam is normal. We recommend to heat up the oven without putting any food in, so that the steam will evaporate.
Question:Why is the food not cooking evenly from the top to the bottom of the rack?
Answer: The hot air comes from the top of the air fryer oven which is different from the traditional oven with a fan built into the rear of the oven. Please make sure you don’t put too many ingredients/food on the top rack which may stop the air circulation.
Question:What is the air fryer basket made of? And is the inside stainless steel?
Answer:The basket and the inside part are made of aluminum alloy. Aluminum is an excellent conductor of heat and weighs about a third of what steel weighs. It is often the best option for food applications.
Question: Can it be used to bake a cake?
Answer:This air fryer has a Cake preset menu.
Question:When I first use the air fryer, it smoked and gave off a bad smell. Is this normal?
Answer: Yes, this is normal. Initial start-up operation may produce a smell and smoke for about 15 minutes. It is due to the protective substance on heating elements that protect them while they are stored. Cook slices of lemon at 400℉ for 5-10 minutes to minimize the smell.
Question: Is there any cooking function on the air fryer that does not use the fan?
Answer: Every cooking function on the air fryer will use the fan. High-performance circular heat technology that allows quick and even cooking every time.
Question: Can I cook pizza on this air fryer?
Answer: Yes. This air fryer does not have a “pizza” cooking function but you can adjust the time and temperature according to your recipe’s needs.