Q:“ADD WATER” indicator turns on
A: 1.The water inlet or outlet of the ice maker is blocked. Please check if there is any blockage.
- Stop making ice, refill water and then press“ON/OFF” button to restart ice-making cycle.
- Do cleaning.
Q:Why the "ice full" light indicator is on even though the basket is empty?
A:Please clean the sensors located on the sides and restart the ice maker.
Q:What’s the difference with IM2102-UL1 ice maker?
A:The material for IM2102-UL ice maker is SUS304 and ABS,IM2102-UL has an automatic cleaning mode; this EP1069-UL ice maker is ABS,and this ice cube size is bigger.
Q:Can you leave the ice in the machine? Will the machine keep it cold?
A:This ice basket has no insulation function, it can’t store the ice, so please transfer the ice to your freezer ASAP.
Q:Does it need to be hooked up to a water source?
A:No, just add water into the water reservoir
Q: How often should I replace the water?
A: We suggest replacing the water every 24 hours. Please empty the water reservoir if the ice maker is not used for a long time.
Q: Why this machine produces a bad tasting ice?
A: It is normal during first use since the unit has been stored in the box with no ventilation, please clean the machine with baking soda or 2-3 tsp of vinegar, and please use pure water or distilled water to make ice.
Q: Why the "ice full" light indicator is on even though the basket is empty?
A: Please clean the sensors located on the sides and restart the ice maker.
Q: The machine does not turn on.
A: Plug the machine to another working outlet; Make sure it is a dedicated outlet for the machine only and no other appliances are connected.
Q: Is it normal if after 3 cycles the ice is already dipping?
A:The refrigerating system will be unstable just after starting. So the ice in the 1-3 cycles maybe smaller and wet. But when the machine work more cycles, the refrigerating system will be
more stable and the ice will be normal.
Q:How to open the drain plug?
Q:How to install the filter port?