ICE MAKER 2

Q:“ADD WATER” indicator turns on

A: 1.The water inlet or outlet of the ice maker is blocked. Please check if there is any blockage.

  1. Stop making ice, refill water and then press“ON/OFF” button to restart ice-making cycle.
  2. Do cleaning.

 

Q:Why the "ice full" light indicator is on even though the basket is empty?

A:Please clean the sensors located on the sides and restart the ice maker.

 

Q:What’s the difference with IM2102-UL1 ice maker?

A:The material for IM2102-UL ice maker is SUS304 and ABS,IM2102-UL has an automatic cleaning mode; this EP1069-UL ice maker is ABS,and this ice cube size is bigger.

 

Q:Can you leave the ice in the machine? Will the machine keep it cold?

A:This ice basket has no insulation function, it can’t store the ice, so please transfer the ice to your freezer ASAP.

 

Q:Does it need to be hooked up to a water source?

A:No, just add water into the water reservoir

 

Q: How often should I replace the water?

A: We suggest replacing the water every 24 hours. Please empty the water reservoir if the ice maker is not used for a long time.

 

Q: Why this machine produces a bad tasting ice?

A: It is normal during first use since the unit has been stored in the box with no ventilation, please clean the machine with baking soda or 2-3 tsp of vinegar, and please use pure water or distilled water to make ice.

 

Q: Why the "ice full" light indicator is on even though the basket is empty?

A: Please clean the sensors located on the sides and restart the ice maker.

 

Q: The machine does not turn on.

A: Plug the machine to another working outlet; Make sure it is a dedicated outlet for the machine only and no other appliances are connected.

 

Q: Is it normal if after 3 cycles the ice is already dipping? 

A:The refrigerating system will be unstable just after starting. So the ice in the 1-3 cycles maybe smaller and wet. But when the machine work more  cycles, the refrigerating system will be more stable and the ice will be normal.

 

Q:How to open the drain plug?

A:https://nekteck88-my.sharepoint.com/:v:/g/personal/lin_nekteck_com/EcQVfrEkAF5NqWZDmpQE8aEBFFduGDNqXhN_5MmJttlzuQ?e=olGHFw

 

Q:How to install the filter port?

A:https://nekteck88-my.sharepoint.com/:v:/g/personal/lin_nekteck_com/EZ3WH0zHqRlMvv8uOin-9rYBhyiDnI_0NKRCiNUjMHhRBA?e=b6NkbT

 

ICE MAKER USER MANUAL:

 

IM2102-UL1: https://nekteck88my.sharepoint.com/:b:/g/personal/lin_nekteck_com/EbC6Sfb7oAxKraLLSH3igsEBCitvaxT7VHoFqXiWfla9-g?e=fu2rC6

 

EP1069-UL:

https://nekteck88-my.sharepoint.com/:b:/g/personal/lin_nekteck_com/EVExF5V858FEloEzuvgmDjsB9BNjXTg_RRElW4LXdFxrrg?e=rq5mpV

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